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Summary
CEH (Certified Ethical Hacker), CT regional Monitoring Specialist for Asia in IT field. Remain department head of ICT and Radio Room in large and complex environment. Excellent analytical and communication and change management skills, with more than 11 years of humanitarian field experience. Result driven, fast learning, open-minded. Team player with confirmed leadership abilities.
Projects
Experience
ICT Manager
Overall incharge of IT Department
ICT Monitoring Specialist for Asia
Monitored 52 sites in Asia region (With SCOM 2012)
Monitored alert queue, triages security alerts
Monitored health of security sensors and end points
Collect data and context for further analysis
Identified problems, sent tickets to relative field site
Followed up of tickets and helping in problem solving
Windows server patches / software monitored by SCCM 2012
Anti-Viruses monitored and sent viruses alerts by ePO
Managed ticketing system database for monitoring
Health status monitored of workstations of Asia
Participated in regional meetings and seminars for day to day challenges
Written report , Monthly and quarterly for Asia region server/workstation overview
SLA fulfillment.
ICT Technician / Radio Room supervisor
Managed ICT department and radio team, making monthly rosters and keeping radio in line with ICRC field security rules, responsible of Radio team building and appraisals
Responsible of field Inventory of more than 5000 items , keeping record of attribution of IT material also making sure a pool of IT material is available for any emergency
Remain In charge of LAN, WAN, Telecommunication HF/VHF, wireless LAN and Pbx telephone exchange system
Installed VHF in 4 remote office with 2 repeater site , and also installed/Maintained VHF over 100 vehicles
Carried out ICT activities in complex and large IT setup with 4 remote offices, Field hospital and large Logistics center in Muzaffarabad, with over 500 expats and over 2000 national staff
Helped maintenance team for better supply of electricity for IT items in use
Help desk activities for all users regarding Lotus notes office and other day to day problems
Installing / Managing Pbx Telephone exchange systems
General Manager
Responsible for running full fledge business of Computer Hardware sale, service and training
